Welcome to IT Wheel LLC
Our company was created to meet the Information Technology needs of small and medium businesses preferring a higher level of knowledge and support. Our team of professionals are ready to put their years
of experience to work for you.
We serve our clients as a trusted business partners.
We can only succeed if our customers do, so we develop plans and
solutions designed to meet business needs within budget. IT Wheel provides the loyalty of a business partner and the economics of an outside vendor
to help you stay competitive in rapidly changing business and technological environments.
We may not have the lowest price, but strive to provide the best
value and flexibility, along with a bit of free advice.
We provide our clients with the technology expertise
they need to run their businesses computing resources with maximum
efficiency and reliability. Your applications and data are mission critical, so we
are always available. Our emergency care services are available 24x7 with a 4 hour response time,
giving you the assurance that we will be there when you need us. Reliable business systems delivered by knowledgeable engineers and backed up with friendly and responsive support.
Our clients' time is valuable and our customers will not be neglected or ignored.
"We don't do that" and "That is not my problem." are not in our
vocabulary. Instead, we will find resources who can help you with
any technology need. It is our desire to exceed expectations in every client partnership.
You can expect:
- Clear concise reports provided for every service rendered on a timely basis.
- 24/7 customer portal for self-service
scheduling and review of all previous cases and invoices.
- We use what we sell, providing us greater insight into
- Live agents answer the call 24x7 to ensure that emergencies are immediately escalated.
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24/7 Professional Computer Services
- Standard Remote computer support, $20 for 15 min.
- Provides client application, operating system, and basic networking support.
- Sunday, late night (11 PM - 5 AM) and onsite services require a one hour minimum
- Sunday and Late Night service is charged at 1.5x rate
- Advanced administration of systems such as IIS, SQL Server, SAN Administration and client-server support charged at 1.5x rate